Refund Policy

60-Day Money-Back Guarantee

Our Commitment to Your Satisfaction

At MetaTrim BHB, we stand behind the quality of our products. We want you to be completely satisfied with your purchase, which is why we offer a 60-day money-back guarantee on all orders.

60-Day Money-Back Guarantee

If you are not satisfied with MetaTrim BHB for any reason, you may request a full refund within 60 days of your original purchase date. This guarantee applies to:

  • First-time purchases
  • All package sizes (2-bottle, 3-bottle, and 6-bottle)
  • Both opened and unopened bottles

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Customer Support: Email us at support@metatrimbhb.com with your order number and reason for the refund request.
  2. Receive Return Instructions: Our team will respond within 24-48 business hours with return shipping instructions.
  3. Ship the Product: Return all bottles (opened and/or unopened) to the provided address.
  4. Receive Your Refund: Once we receive your return, your refund will be processed within 5-7 business days.

Refund Terms

  • Refund requests must be made within 60 days of the original purchase date
  • Original shipping charges are non-refundable
  • Customer is responsible for return shipping costs
  • Refunds will be issued to the original payment method
  • Processing time for refunds is 5-7 business days after we receive the return
  • Bank processing time may add an additional 3-5 business days

What to Include in Your Return

Please include the following with your return:

  • All bottles (opened and unopened)
  • Your order number or confirmation email
  • Your name and contact information

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@metatrimbhb.com. We will arrange for a replacement or full refund at no additional cost to you. Please include photos of the damaged product and packaging.

Wrong Item Received

If you receive an incorrect item, please contact our customer support team right away. We will correct the error and cover all associated shipping costs.

Cancellations

If you wish to cancel your order before it ships, please contact us as soon as possible. Orders that have not yet been processed can be canceled for a full refund. Once an order has shipped, it cannot be canceled and will be subject to our standard return policy.

Exclusions

The following are not eligible for refunds:

  • Purchases made more than 60 days ago
  • Products purchased from unauthorized retailers
  • Fraudulent claims or abuse of the refund policy

Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact us:

Email: support@metatrimbhb.com

Response Time: Within 24-48 business hours

We're here to help and committed to ensuring your complete satisfaction.